Refund policy

Return & Refund Policy

Last Updated: July 6, 2026

Welcome to PixelKeys ("we," "our," or "us"). This Return & Refund Policy explains the conditions under which refunds may be granted for purchases made through our website, pixelkeys.shop.

Digital Products

PixelKeys specializes in the sale of digital software products that are delivered instantly after successful payment. Due to the nature of digital goods, all purchases are generally considered final once the product has been delivered or accessed.

Refund Eligibility

We may issue a refund in the following circumstances:

  • You were charged multiple times for the same order.

  • The product delivered is significantly different from its description.

  • You did not receive your digital product due to a technical issue that we are unable to resolve.

  • The software license key provided is invalid and cannot be replaced with a working key.

Returns

As all products sold on PixelKeys are digital downloads and software license keys, physical returns are not required. We offer free return processing for eligible refund requests.

Non-Refundable Situations

Refunds will generally not be granted for:

  • Change of mind after purchase.

  • Accidental purchases.

  • Compatibility issues where system requirements were clearly stated before purchase.

  • Failure to read the product description before purchasing.

  • Requests made after the product has been successfully delivered and activated, unless the product is defective.

Refund Request Process

To request a refund, please contact us with your order details:

Email: contact@pixelkeys.com
Phone: +44 7577 021901

Please include:

  • Your order number

  • The email address used for the purchase

  • A description of the issue

Our support team will review your request and respond as quickly as possible.

Payment Refunds

Approved refunds will be processed through the original payment method used for the purchase, including Credit Card or PayPal payments. Processing times may vary depending on your payment provider.

Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Website: pixelkeys.com
Email: contact@pixelkeys.com
Phone: +44 7577 021901

Thank you for choosing PixelKeys.